freezing, pausing) is a temporary pause of your membership, which will allow you to preserve your current rate and avoid paying a reactivation fee to rejoin. What’s the difference between suspending and canceling? Prepaid memberships (including Annual memberships) cannot be suspended. If your request arrives later than this, you will be charged for another month. Requests for suspensions must be submitted in writingat least 15 days prior to your next billing date. We offer exceptions for longer suspensions in the case of injury (extension up to 6 months) and pregnancy (extension up to 10 months) where a doctor's note is provided. Your membership can be suspended for increments of 1 month (shorter suspensions are not permitted) and must begin on your billing date. Suspensions carry a fee of $10 per month. Monthly memberships can be suspended for up to 3 months per 12-month contract. Someone will be in touch to confirm when your request has been processed.īrooklyn Boulders Membership Suspension Policy After submitting the form, you'll receive a confirmation email with the subject line "Message Received, We Got Your Back." If you have still not received this email after 15 minutes (checking your spam folder as well), please try submitting the form again. To freeze your membership, please submit our Suspension form. Additional policy information can be found within your membership contract. This article explains the freeze process and policies around fees, request lead time, and how long memberships can be suspended. Monthly memberships can be frozen for any reason: injury, pregnancy, out of town travel, busy work life, and so forth.
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